Support
Questions, problems, or something that looks wrong? Email us and a person reads it.
📧 Email us
The fastest way to reach us. Include your account email and, if something looks wrong, a screenshot.
support@arowanaprofits.comWe aim to reply within one business day. We are a small team, so evenings and weekends may take longer.
💳 Billing and cancellation
Change your card, switch plan or cancel yourself from the billing portal on your account page. Cancelling stops future charges and your plan runs to the end of the period you paid for.
Open my account →When do the scans run, and why is there nothing today?
Four jobs run each weekday evening, US Eastern time: prices and earnings are cached at 5:30 PM, the covered call scanner runs at 5:45, the cash-secured put scanner at 5:50, and the roll coach at 5:55. Your daily brief is written at 7:30 AM before the open.
If a tab is empty, the usual reasons are: you signed up today and no evening run has happened yet; your Want-to-Own list is empty, so the put scanner has nothing to scan; you hold no shares, so the call scanner has nothing to cover; or nothing met the rules that day, which is a real answer rather than a failure. Each tab explains which applies.
Where do the prices come from, and can I trade on them?
Stock prices and indicators come from end-of-day data, refreshed once each weekday evening. Option prices come from a free feed that is delayed and indicative, meaning the figures are estimates rather than the live bid and ask you would trade against.
Always check the live quote with your broker before placing an order. Every candidate shows its data source and quote time so you can see how fresh it is.
How do I import my trades?
Open Trade Journal Pro and use the CSV import. Exports from Schwab, Robinhood, Webull, E*Trade, Tastytrade and thinkorswim are recognised automatically, and both stock and option rows are supported. Duplicates are detected, so re-importing an overlapping file is safe.
If your broker is not on that list, email us the file with any personal details removed and we will look at adding it.
What does each plan include?
Free covers the trade journal, watchlists, your Want-to-Own list and Ticker Research. Pro adds the covered call and cash-secured put scanners, the premium income tracker, cost basis after premium, the tax snapshot, risk guardrails, your daily brief, the roll coach and pattern detection.
Full detail is on the pricing page.
Can I get a refund?
Yes. Email us within 30 days of your first payment and we will refund it in full, no explanation needed. After 30 days payments are non-refundable except where the law requires otherwise. See the Terms for the detail.
Do I need my own API key?
Not for the wheel tools. The scanners, roll coach, income tracker, guardrails and daily brief all run on data we fetch, with nothing for you to configure.
Ticker Research is the exception: its fundamentals and sentiment need a free Finnhub or Alpha Vantage key of your own, added on your account page.
Who can see my trades?
No other user can. Every table enforces row-level security, so an account only ever reads its own data.
As the operator we hold administrative access to the database and can view account data when troubleshooting or running the service. We do not browse it out of curiosity and never sell or share it. The Privacy Policy spells this out.
How do I delete my account?
Email us from the address on your account and we will delete it. Your personal data and trading records are removed within 30 days, apart from payment records we are legally required to keep. Export your journal and watchlists first if you want a copy.
Is this financial advice?
No. Everything the platform produces is information for your own analysis, generated by fixed rules applied to your data. We are not a registered investment adviser or broker-dealer, we do not execute trades, and nothing here is tailored to your circumstances.
Options carry substantial risk and selling them can lose far more than the premium received. Please read the Disclosures before trading.
Something looks wrong with my numbers.
Tell us. Income, cost basis and pattern figures are calculated from your journal, so the most common cause is a missing or mistyped trade, but if the arithmetic is wrong we want to know.
Email support@arowanaprofits.com with the ticker, the screen you were on and what you expected instead. Include a screenshot if you can.
Email support@arowanaprofits.com with your account email and what you were trying to do. We would rather hear about a small problem early than lose you over it quietly.